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Rules
- MEF membership is published individually and every member is recorded in MEF’s data base.
- MEF membership is open for Indonesia citizen and foreigners who lives in Indonesia.
- MEF’s facility cannot be traded and transferable.
- Merpati has the right to use MEF’s personal data information for marketing or operational purposes, internally or cooperation with other party.
- Membership card only valid for the owner him/herself, for the purposes and objectives related to MEF membership
- A person may only have one MEF membership. If a member have more than one membership, then only one number is recognized.
- All privileges and facilities provided for MEF members which are baggage addition, executive lounge (Platinum + Gold card) only valid in Merpati’s flight.
- MEF Center has the right to conduct MEF data members audit at any time, without requiring permission MEF members.
- Merpati have the authority to take any action against any violation of the terms and conditions of this membership.
- Merpati are not responsible for any risks caused by MEF membership abuse.
- All decisions made by Merpati, related to MEF membership is absolute and cannot be interrupted.
- Marketing programs or other programs implemented by the MEF Center is basically only valid for MEF members as specified in the program.
- MEF membership can be terminated at any time without notification due to these following conditions:
- Invalid data members,
- Point acquisition abuse,
- Conduct or involved in MEF provisions violation acts and other regulations,
- Submitting a written membership termination or resignation request.
- Award points of the terminated member which have not been used, is no longer valid and cannot be exchanged.
- Points earned can be credited only once for each activity and only recorded on one frequent flyer program.
- The point earned will be based on the value set by Merpati.
- Points are accumulated based on the eligible flight activity.
- Points will only be given based on the type of flight and fare class.
- Point rewards will only valid for an eligible flight which are tickets on C/D/I/Y/S/W/H/B/K/L/M/N flight class, except for V/Z flight class, promo fare, sponsorship tickets, free tickets, staff fare tickets, and industrial discount fare tickets.
- If there is a difference in total point between point which should be obtained and point recorded in MEF database, Merpati has the authority to pick out the true number of points.
- Claim for flight point which has not been recorded, can be done for at least 3 months from the date of flight departure. By showing the claim documents, original boarding passes, and tickets.
- Claim value on missing report is based on flight subclasses.
- Award ticket validity period of 1 (one) month from the issue date and cannot be extended.
- Award ticket can only be issued at Merpati Ticketing Office.
- Award ticket can only be issued for the identified and adequate entry point.
- Award point redemption values necessary for award ticket is basically refer to the table exchange point and does not apply for stop over passenger.
- If flight schedule members desired is not available, point needed to be exchanged with award ticket will be calculated by summing each passed sectors.
- Redeem point on the unlisted route on table exchange point will still be calculated by summing each passed sectors.
- Redeemed point which has not been used can be credited back.
- For every cancellation using award ticket will be charged refers to the ticket rules and regulations.
- Merpati has the right to terminate MEF Program at any time, with or without notification.
- Merpati do not responsible for every loss as caused from termination or changing in the program.
